He made impromptu visits to the Milimani Law Courts in Nairobi in the late afternoon on Thursday.
Most complainants allege that files leave the registry but never reach courts.
Chief Justice David Maraga on Thursday stormed two High Court registries to find out why case files go missing.
He made impromptu visits to the Milimani Law Courts in Nairobi in the late afternoon.
“I have been receiving letters of complaints every day from members of the public about their lost files,” he said.
Most complainants allege that files leave the registries but never reach the courts where relevant cases are scheduled, he said, and pointed out that civil and family cases were the most affected.
He demanded to know from officers at the registries why files disappear and yet “their movement are clearly shown in the registers and delivery books”.