In Summary
  • National Bank of Kenya chief executive Wilfred Musau said the system was experiencing technical challenges related to the rains.

Customers of the National Bank of Kenya (NBK) were on Monday left stranded after the lender’s Automated Teller Machines (ATMs) failed to dispense cash.

The bank’s ATMs stopped working Monday morning, leaving customers disappointed.

Account holders who attempted to withdraw money from the Visa network, which allows customers access to cash at any Visa-branded ATM, were also left disappointed.

The customers got “access denied” messages when they attempted to use Visa while some National Bank ATMs displayed the message that “this ATM is under maintenance.”

NBK chief executive Wilfred Musau said the mid-tier lender was experiencing a “technical challenge” related to the rains.

The challenge is because of poor “network links due to bad weather,” said Mr Musau.

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