In Summary

Increased purchasing power means customers want to buy everything at one place

For the past few years, business has not been good for Pauline Njeri, the owner of a small fruit and vegetable stall in Kasarani, Nairobi.

Her once-thriving venture is now a shadow of its former self.

“In 2011, I had about seven employees working for me, and the returns at the end of the month were very encouraging. Right now, I can only comfortably afford four workers. Profits have been at a plateau for some time now," she said.

Her fortunes changed when of Naivas and Nakumatt opened supermarkets in Kasarani.

“Competition is tough,” she said. “There is a Naivas store just a stone throw from here, while Thika Road Mall, about 30 minutes away, has a Nakumatt supermarket. Loyal customers who used to place orders for traditional vegetables like mchicha, terere, kunde, mrenda and managu now get their supply from the supermarkets.”

Like Ms Njeri, Ms Grace Jeptoo, who runs a vegetable stall in South C, is struggling to come to terms with her reduced profits. Her seven-year-old business that has been providing additional income for her family is fighting a tough battle against several larger retail outlets in the area.

“Most people nowadays prefer to do shopping for perishable consumables at the same time they shop for their other household items. My fruits are the only products that are being picked off the shelves as fast as they did before,” said Ms Jeptoo.

While the death of corner shops on the arrival of supermarkets has become the norm, the death of food kiosks and mama mbogas is also growing as retail chains pushing for more sources of revenue diversify into catering in foods and beverages.

And as the giant retail chains take over residential estates that were once the preserve of vegetable kiosks in a bid to get closer to the customers the mama mboga are being squeezed out of business.
Supermarkets stock an array of vegetables and fruits, snacks and cooked, frozen foods that require just a few minutes in the microwave. A visit to any major supermarket reveals counters in food sections filled with hot meals ranging from local to foreign delicacies.

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