In Summary
  • Taxi-hailing firm Uber has rolled out a new rider quality system that will see it blacklist Kenyan riders who consistently receive poor evaluation from its drivers.
  • Uber’s new policy follows a myriad of complaints from drivers over unruly customers who make their job harder to execute.
  • The firm Monday sent a message to customers notifying them of this latest change while noting that, where an account is marked several times for complaints of ‘unacceptable behaviour’ and failure to adhere to Uber’s community guidelines, a rider will have restricted app access as a result.

Taxi-hailing firm Uber has rolled out a new rider quality system that will see it blacklist Kenyan riders who consistently receive poor evaluation from its drivers.

Uber’s new policy follows a myriad of complaints from drivers over unruly customers who make their job harder to execute.

The firm Monday sent a message to customers notifying them of this latest change while noting that, where an account is marked several times for complaints of ‘unacceptable behaviour’ and failure to adhere to Uber’s community guidelines, a rider will have restricted app access as a result.

The unruly behaviour, according to Uber, can include asking the driver to break the law by, for instance asking him or her to ignore speed limits. It also includes causing damage to the vehicle by for example vomiting due to excessive drinking or spillage of food and drinks in the car.

It also includes the use of inappropriate, abusive and disrespectful language and clashing with a driver due to bad behaviour.

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