In Summary
  • The proposed amendment seeking to slap mobile firms with these penalties is seen as part of a renewed attempt to push them to improve their quality of services.

  • Fines will, however, be limited to three per day for every customer.

  • The Communications Authority of Kenya (CA), the sector regulator, has been looking for ways to punish the mobile firms to address the quality of service.

Mobile companies will pay their customers Sh10 each for every call dropped on their networks if a new amendment to the communication laws is passed.

The Kenya Information and Communications (Amendment) Bill, 2019 also proposes to allow telecommunication companies to start other businesses outside their industry in what is set to disrupt several sectors.

QUALITY SERVICE

The proposed amendment seeking to slap mobile firms with these penalties is seen as part of a renewed attempt to push them to improve their quality of services.

Fines will, however, be limited to three per day for every customer.

“A licensee is liable to credit a consumer who initiates a call that gets cut out after a connection by Sh10 worth of airtime for each call drop within its network for a maximum of three call drops per day,” the proposed amendment reads in part.

The bill has now been published in a special issue of the Kenya Gazette and is sponsored by Gem Member of Parliament Elisha Otieno.

But telcos will not be liable to compensate a consumer where a call gets cut off due to third party interference on the licensee’s connection lines, inevitable accident or force majeure.

The Communications Authority of Kenya (CA), the sector regulator, has been looking for ways to punish the mobile firms to address the quality of service, which according to its reports has been deteriorating over time given that growth in subscribers outpacing investment in service improvement.

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