In Summary
  • Mr Kamotho said the firms discriminate against consumers by charging “out of bundle” rates, which are different from normal bundle rates.
  • He said requiring consumers to use their bundles within a given period is irrational, given the phenomenal deficiency in network coverage in various parts of the country.

Lawyer and ICT practitioner Adrian Kamotho has sued telecommunication operators for irregularly depriving consumers of their unused data bundles.

In a complaint filed before the Communications and Multimedia Appeals Tribunal, Mr Kamotho said he was aggrieved by the high cost of data and frustrated by the arbitrary expiry of hard-earned bundles.

He wants the tribunal to order Safaricom, Airtel and Telkom Kenya to furnish him with their current data tariffs, or prominently display the current data tariffs on their websites.

He also wants the companies to stop depriving consumers their unused data based on the data expiry model.

Mr Kamotho said the firms discriminate against consumers by charging “out of bundle” rates, which are different from normal bundle rates.

UNLIMITED

The lawyer said consumers are entitled to keep the data they buy, as long as they remain active on the vendor’s network.

"Data bundles should not have an expiry date until used up‚ as long as the SIM card is active and the consumer keeps recharging,” he said.

Mr Kamotho said the data expiry model is unfair to the poor majority, who can buy low-amount bundles, which are designed to expire sooner than big bundles, which only the rich can afford.

He said requiring consumers to use their bundles within a given period is irrational, given the phenomenal deficiency in network coverage in various parts of the country.

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